Returns and refunds

We do not offer change-of-mind returns, exchanges or refunds. Once an order is placed it is final, unless JCX Supplies agrees otherwise in writing before the part is sent back. Parts that have been installed, modified, painted or show signs of fitting are never accepted back.

You are responsible for confirming that a part fits your vehicle before ordering. Fitment codes on the product page are a guide, not a guarantee. If you are unsure, send us your chassis code and we will check for you at no charge.

If a part arrives damaged, defective, or is not what you ordered, email us within 48 hours of delivery with your order number and clear photos of the item and the packaging. We will look at every case and, at our discretion, arrange a replacement, a repair or a refund. Claims made after 48 hours, or without photos, may not be accepted.

Where a return is agreed in writing, you cover the cost of shipping the part back and are responsible for it until it reaches us, so use a tracked, insured service. We are not liable for returns lost or damaged on the way back. Original shipping charges are not refunded. Parts that arrive used, installed or damaged are not refunded and can be sent back to you at your cost.

Any refund we issue goes back to your original payment method through Stripe and usually appears within 5 to 10 business days depending on your bank. Your account page shows it on the order as soon as it is issued.

Email supportjcxsupplies@gmail.com with your order number, or use the contact form.