Shipping policy

The shipping choices for your order and their prices are shown at checkout before you pay. Prices depend on what is in the cart. We ship to the countries listed at checkout only.

Parts are in stock and ship worldwide within 4–5 business days of your order. If a part cannot ship in that window we contact you by email before it leaves, and you can wait or cancel for a full refund at that point. Dispatch times are estimates, not guarantees, and carrier transit time is on top of them.

You are responsible for entering a complete, correct shipping address. Parcels sent to the address you gave are treated as delivered. If a parcel comes back to us because of an address error or because it was not collected, reshipping is at your cost.

Responsibility for the parcel passes to you when the carrier accepts it. We will give you the tracking number where the service provides one.JCX Supplies is not liable for carrier delays, parcels held by customs, parcels marked delivered by the carrier, or loss or damage in transit. Where a carrier offers a claims process we will help you make the claim, but any payout comes from the carrier, not from us.

Inspect the parcel when it arrives. If a part is damaged, photograph the box and the part before doing anything else and email us within 48 hours of delivery. Claims made later, or after a part has been installed, cannot be accepted.

For international orders, any import duty, VAT or customs fee is charged by your country and is your responsibility. We cannot estimate or refund them.

Email supportjcxsupplies@gmail.com with your order number, or read the returns policy.